Before QS Assets, stock counts lived in shared sheets and a legacy CMDB that lagged procurement by weeks. Shadow Wi-Fi APs and loaner laptops never made the list.
The team rolled out the discovery agent on managed endpoints and scheduled nightly agentless sweeps of corporate VLANs. Discoveries were approved into managed assets with owners and sites.
ITSM tickets now open with serial, last-seen, and warranty context. Security uses the same inventory for patch and vulnerability follow-up.